Sunday, February 05, 2012
Questions
I don't have a username.
We no longer have usernames on the cards we give you when your photos are taken. You will now just pick your "Event Name" from a drop down menu. Your "Event Name" will be the name of the location the event was held and/or the city your event was in.
I lost my password
Please, fill out a Customer Service Request, by clicking on Customer Service and one of our representatives will help you.
I can't find my photos
Please, fill out a Customer Service Request, by clicking on Customer Service and one of our representatives will help you find them. Be sure you are entering you password correctly. Your password will be 6 digits, (Example 010101).
Can I pay only 1 shipping charge for multiple orders?
Yes, when you log in enter all your passwords separated by a comma. (Example: 010101,990101).
Can you personalize a photo?
Yes, after you select your print, click on the selection Personalize My Photo. In comments, give us the the following: Image number, print sizes you would like personalized, text / font style, font size and color you would like. This will be placed on the bottom of your image.
Can you crop a photo?
Yes, for product & holiday card orders. Select the image you would like, select the product, click View Picture In Items and click the continue button. You will be able to zoom and shift your image as desired. If you are ordering a print you will not have this option, but please add special instructions and we will do this for you.
Can you lighten/darken my photo?
Yes, we check every photo for the best quality before we print it. You may also add special instructions if you would like.
Can images be retouched?
Yes, please select the size prints you would like to order. Then select the ADD ON "Retouch 1" (basic)option for $15 Or ADD ON "Retouch 2" (head swaps, extensive) for $25. Add special instructions as to what you would like done. If you order more than one image and only want retouching on one image or different retouching, make sure you put that image number in your special instructions. We will contact you if this is the case. NOTE: The retouching fee of $15 or $25 is per image ordered. Make sure the qty in the retouching selection is the same as the number of prints needing retouching.
Will the watermark appear on my photo when I receive it?
No, this is only on our website, your photo will not have a watermark on it.
When will I receive my order?
Your order will ship within 5-7 business days via USPS. Receipt is dependant on your location. (See our shipping policy) Note: photos and products will be shipped separately.
How long will my photos be available online?
Your photos will be available for at least 30 days. However, we keep all images archived. Fill out a Customer Service Request, by clicking on Customer Service and one of our representatives will help you find them and place your order.
Can I still order photos after they have been archived?
Yes, please fill out a Customer Service Request, by clicking on Customer Service and one of our representatives will help you find them and place your order.
Can I purchase a .jpg file of my photo(s)?
Yes, you can purchase an email version or full size image. These will be emailed to you.
Can I purchase a CD of my photo(s)?
Yes, but there will be a $6.00 fee added if you are not ordering prints. If we email the image(s) there is no fee added.
How do I contact Customer Service?
Fill out a Customer Service Request, by clicking on Customer Service and one of our representatives will help you. Be sure to put details of your request or problem, so we can help you faster.
We no longer have usernames on the cards we give you when your photos are taken. You will now just pick your "Event Name" from a drop down menu. Your "Event Name" will be the name of the location the event was held and/or the city your event was in.
I lost my password
Please, fill out a Customer Service Request, by clicking on Customer Service and one of our representatives will help you.
I can't find my photos
Please, fill out a Customer Service Request, by clicking on Customer Service and one of our representatives will help you find them. Be sure you are entering you password correctly. Your password will be 6 digits, (Example 010101).
Can I pay only 1 shipping charge for multiple orders?
Yes, when you log in enter all your passwords separated by a comma. (Example: 010101,990101).
Can you personalize a photo?
Yes, after you select your print, click on the selection Personalize My Photo. In comments, give us the the following: Image number, print sizes you would like personalized, text / font style, font size and color you would like. This will be placed on the bottom of your image.
Can you crop a photo?
Yes, for product & holiday card orders. Select the image you would like, select the product, click View Picture In Items and click the continue button. You will be able to zoom and shift your image as desired. If you are ordering a print you will not have this option, but please add special instructions and we will do this for you.
Can you lighten/darken my photo?
Yes, we check every photo for the best quality before we print it. You may also add special instructions if you would like.
Can images be retouched?
Yes, please select the size prints you would like to order. Then select the ADD ON "Retouch 1" (basic)option for $15 Or ADD ON "Retouch 2" (head swaps, extensive) for $25. Add special instructions as to what you would like done. If you order more than one image and only want retouching on one image or different retouching, make sure you put that image number in your special instructions. We will contact you if this is the case. NOTE: The retouching fee of $15 or $25 is per image ordered. Make sure the qty in the retouching selection is the same as the number of prints needing retouching.
Will the watermark appear on my photo when I receive it?
No, this is only on our website, your photo will not have a watermark on it.
When will I receive my order?
Your order will ship within 5-7 business days via USPS. Receipt is dependant on your location. (See our shipping policy) Note: photos and products will be shipped separately.
How long will my photos be available online?
Your photos will be available for at least 30 days. However, we keep all images archived. Fill out a Customer Service Request, by clicking on Customer Service and one of our representatives will help you find them and place your order.
Can I still order photos after they have been archived?
Yes, please fill out a Customer Service Request, by clicking on Customer Service and one of our representatives will help you find them and place your order.
Can I purchase a .jpg file of my photo(s)?
Yes, you can purchase an email version or full size image. These will be emailed to you.
Can I purchase a CD of my photo(s)?
Yes, but there will be a $6.00 fee added if you are not ordering prints. If we email the image(s) there is no fee added.
How do I contact Customer Service?
Fill out a Customer Service Request, by clicking on Customer Service and one of our representatives will help you. Be sure to put details of your request or problem, so we can help you faster.
Images on the website have been digitally watermarked with ownership and usage information. Digimarc and the Digimarc logo are registered trademarks of Digimarc Corporation. The "Digimarc-Enabled" Web Button is a trademark of Digimarc Corporation, used with permission.